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Age
from 21 years old
Driving experience from 1 year
of 1 year or more
Deposit
from 1000 AED
Documents
Passport and international driver license
You are eligible to rent a car across the emirates provided you have the below mentioned documents valid with you:
For UAE Residents
For Tourists visiting the UAE
Visitors from the GCC, US, UK, Canada, Europe and certain other countries can drive with their home country driving license, without the need of an IDP
Here you will find important information about traffic rules, violations, and the associated fines in this unique and beautiful city. Familiarize yourself with the main rules and recommendations to avoid unpleasant surprises on United Arab Emirates’s roads.
Guests may cancel their trip through our site, and the cancellation is effective immediately. Whether the guest received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the guest cancels the trip, the length of the trip, and the trip type. The cancellation period is based on the vehicle’s time zone.
Full refund: Free cancellation period and cancellation for cleaning/disinfection concerns
Free cancellation period
Guests may cancel free of charge up to 24 hours before their trip starts. Guests who book within 24 hours of their trip have one hour after booking to cancel for free. If a guest wants to cancel a booked trip, we encourage them to notify as soon as possible via WhatsApp.
Trip modifications
If a guest requests a trip modification, that modification does not reset the free cancellation period for the trip. It remains tied to the original booking time.
Cancellation for cleaning/disinfection concerns
Guests may cancel free of charge and receive a full refund if, upon inspecting the vehicle at trip start, they have concerns that it hasn’t been cleaned and disinfected. Guests are only eligible for a full refund if they: do not accept the vehicle, do not check in for the trip, and immediately (within one hour) contact Customer Support to report the issue.
Cancellations outside the free period
If a guest wants to cancel a booked trip, we encourage them to notify the via WhatsApp as soon as possible and to process the cancellation themselves through the website. We’ll issue a 75% partial for the first day and full refund for the next days who cancel in this manner before the pick-up time and do not fall in free cancellation period.
Guest no-show
If a guest fails to cancel and doesn’t show up for the trip within 2 hours of the trip’s scheduled start time, or if the photos or information provided by a guest fail to sufficiently allow for verification of the guest or their license during check-in, it’s a guest no-show. A guest who shows up to a trip with no license, with an invalid license, or who sends their additional driver or another individual in their place is also a guest no-show. We will cancel guest no-show trips, and we’ll issue the guest a partial refund. For no-show trips we’ll issue a 50% partial for the first day and full refund for the next days.
Exceptions
Exceptions to the guest refund amounts for cancellations outside the free period and for no-shows may apply in the event of a flight delay, flight cancellation, lost baggage issue, safety issues tied to vehicle cleanliness, proof of providing valid verification photos or information at check-in, or other extenuating circumstances.
Flight delays or flight cancellations
If a guest’s flight is delayed or canceled, they must message via WhatsApp to request a trip modification for a new start time. If we cannot or do not accommodate a new start time and the trip must be canceled, we will issue the guest a full refund if they’ve messaged us and provided documentation. Specifically, guests must notify the flight delay or cancellation at least one hour before the scheduled trip start time. They must provide documentation, such as a screenshot from the airline mobile app or website, that shows the flight issue. If the guest’s flight is canceled/delayed more than three days in advance of the trip start time, this policy does not apply.
Lost baggage delays
If the guest experiences a lost baggage delay, we will issue the guest a full refund if they’ve messaged us and provided documentation. Specifically, they must notify no later 30 minutes after the scheduled trip start time, and provide photo evidence of a baggage issue.
No refund: Early returns
Early returns
There are no credits/refunds issued for early returns except when the guest has submitted a trip modification request to shorten their trip and the host has accepted through the website or WhatsApp.
Trips canceled by Us
In some cases, our trust and safety team will cancel a guest’s booked trip. If that were to happen, we will contact the guest, and issue the guest a full refund. In these instances, Customer Support is available to help guests rebook 24/7.